Contact Glow Inc.
Before contacting us, please read the following to see if your question
Please post all technical questions to
Glow Forum for a
prompt response. This gives you access to answers from our
engineers as well as our experienced community.
You may also wish to visit our
Sorry, we no longer respond to technical questions via email or phone.
PROJECTS, ARTICLES, PICTURES, AND SPECIALS
We encourage you to sign up for our free
Glow Technologies and Projects Newsletter.
View over 200 photos of actual customer projects at
On occasion, we may run a sale. Depending on the star alignments and
gravitational pull of the Earth, sales may be posted on glowforum.com,
the newsletter, or other Internet sites. Please do not ask us for sale
PRODUCT AVAILABILITY AND PRICING
If you are looking for information on product availability, costs, or
shipping costs, you can view the information at
GlowInc.com. The website
is our only "catalog" and outlet. We do not have stores or distributors
elsewhere. Everyone pays the same amount outside of the quantity
discounts displayed on the site. We do not offer contractor, non-profit,
or reseller pricing.
Small sized samples can be purchased on our site. We do not provide free
We can ship water-based paints and all powders to most countries. Due to
hazmat regulations, solvent-based paints can not be shipped outside of
the United States. If you want to know if we can specifically ship to
your country, start the checkout process and see if your country is
listed on the address screen.
RETAIL STORES, VISITING, AND PICKUP
We are not set up as a retail operation and therefore allowing visitors
is in conflict with local statutes. We do not have distributors or
remote retail stores you can visit. All orders must be sent via mail.
SHIPPING COSTS, TIMES, AND TRACKING
For shipping rates, input your proposed order and start
the checkout process. After you enter your address, click "Check
We offer all USPS shipping options and UPS Ground. Typical orders are
shipped next business day. We do not ship Friday, Saturday, Sunday, or
postal holidays. Shipping times from order date (in business days):
Parcel Post 8-21 days, First Class 4-5 days, Priority 3-4 days, Express
Mail 1-3 days, UPS Ground 3-6 days.
Solvent-based paints can only be shipped via USPS Parcel Post or UPS
We send tracking info via email for every order. Please first check your
email inbox and spam filters for tracking messages from USPS or UPS. If
you provided a fake email address, then please wait until the package is
late before contacting us.
HOW TO GET A QUOTE OR TO SEND YOUR ORDER BY MAIL
If you need an invoice or quote, input your order into glowinc.com as
normal. During checkout, select "Phone/Fax" as your payment method. You
will then get a receipt that you can mail with your check or use as an
Thank you for business. We hope you enjoy your glow experience.
If you have read the above notices and still need to contact us, we can be reached at:
704-GLOWINC (704) 456-9462
Our core operating hours are from 10am-4pm EST, Monday - Thursday.
If you have questions after reading the above info, you can email us at:
You can reach our business office at:
1539 Florida Ave.
Severn, MD 21144
(Note: Address for
paperwork only. We do not store, ship, or use glow products at this office)
you for you patronage.
We look forward to assisting you in any way that we can.