Contact Glow Inc.

Technical Questions

In order to improve response, technicians now only answer technical questions posted at www.glowforum.com.  This gives you access to answers from our engineers as well as our experienced community.

Shipping

We send tracking info via email for every order.  Please first check your email inbox and spam filters for tracking messages from USPS or UPS.  If you provided a fake email address, then please wait until the package is late before contacting us.

We do not ship paint internationally.  We can only ship powder outside of the US.  For more info about our shipping policies, please visit our USA Shipping Policies or our International Shipping Policies pages.

Discounts and Free Samples

All of our customers pay the same price.  The markup is determined by the quantity.  We do not have non-profit, wholesale, contractor, or reseller prices outside of the quantity price breaks as displayed on the site.

We do not provide free samples to anyone.

On occasion, we may run a sale.  Depending on the star alignments and gravitational pull of the Earth, sales may be posted on the Glow Forum, the newsletter, or other Internet sites.  Please do not ask us for sale codes.

Catalogs or Written Instructions

All of our information is on this website or on the Glow Forum.  We do not have catalogues or other written materials to send out.

Retail Stores, Visiting and Pickup

We are not set up as a retail operation and therefore allowing visitors is in conflict with local statutes. We do not have distributors or remote retail stores you can visit.  All orders must be sent via mail.

Phone

If you still need to contact us and you have read the above notices, we can be reached at:

410-551-4874

Our core operating hours are from 10am-5pm EST, Monday - Thursday.

Email

If you have questions after reading the above info, you can email us at:

info@glowinc.com

Mail

You can reach our business office at:

Glow Inc.
1539 Florida Ave.
Severn, MD  21144

(Note:  This is for paperwork only.  We do not have glow products at this office)

Thanks for you patronage.  We look forward to assisting you in any way that we can.