If the billing address does not match that which is on file at the financial institution, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts we reserve the right to cancel the order without notification. In most cases "virtual credit cards" cannot be verified therefore, we do not recommend using a virtual credit card on your Glow Inc. orders.

If you regularly ship orders to an address other than your credit card billing address, we ask that you contact your credit card company and ask them to list the address as an alternate address on your account. Credit card companies are very willing to offer this service to you and it could mean less delays when placing your orders with Glow Inc. and other companies. Please note that we cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

OUR PERSONAL CHECK POLICY

While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. To ensure that your order is shipped as quickly as possible, please send a money order, certified check or use your credit card. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.

PURCHASE ORDERS

Glow Inc. no longer accepts purchase orders due to repetitive fraud and non-payment.

CREDITS AND BALANCE DUES

Any credits left on your account with us can be used toward a future order. At your request, we will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account. Any credit not redeemed nor refunded within a one-year period will be assessed a service charge fee. Any outstanding balance dues will be applied to your next order. We do not assume any responsibility for bank fees incurred as a result of using a Debit Card for your purchases and/or return credit.

CANADIAN AND INTERNATIONAL ORDERS

Glow Inc. ships all over the world. For International orders, please pay via credit card. Under no circumstances will we falsify invoices or shipping labels.

We can ship pigment to almost any country relatively inexpensively. Flammable Liquids, such as Glow Paint can not be shipped across international borders without excessive Hazmat fees.

While we do ship to most international destinations, we are unable to serve some countries at this time due to US law or credit card security reasons. Orders intended to ship to Afghanistan, Brunei, Cuba, India, Indonesia, Iran, Iraq, Jordan, Lebanon, Liberia, Libya, Macedonia, Malaysia, North Korea, Pakistan, Peru, Somalia, Sudan, or Syria are not accepted by Glow Inc.

When requesting orders to ship to an APO or FPO address, your package will ship SAM (space available mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available transport. Your APO or FPO station may choose to send your package via a commercial carrier. Glow Inc. has no control over this, however we are obligated to comply with all rules and regulations governing commercial shipping. Due to this, we can not ship flammable items such as glow in the dark paint to an APO or FPO.

RETURNING MERCHANDISE

Merchandise can be returned for identical items only and only if there is an item damaged in shipping or has other technical problems. We do not refund payment unless we are unable to fulfill your order.

To return an item, first contact our technical service department and request a "Return Authorization" number. Then send your package back to Glow Inc using a trackable shipping method. Important, some packages from Glow Inc are sent via special methods to conform to Hazmat requirements. Therefore, it is important that you call first for shipping instructions.

PARENTAL VERIFICATION OF ORDERS

Unestablished customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.

LIMITS OF RESPONSIBILITY

Although we do our best to provide helpful information for the use of our products, you must use this information at your own risk. We are not responsible for any damage caused by our product. We suggest that you work with very small samples on materials that are disposable before committing a large amount of product or working on a valuable object.

PRICE AND/OR DESCRIPTION CHANGES

All prices, pictures and descriptions on this site and all other Glow Inc. publications are subject to change. Glow Inc. maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Glow Inc. reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.

WE WISH WE COULD HAVE YOU COME FOR A VISIT, BUT...

We’re strictly a mail-order facility and regret that we are not able to handle walk-in orders, returns, tours, inquiries, etc.



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